I'm a marketing professor and have high expectations to begin with. My experience with FurnitureStoreNYC was brilliant. Although I did not even spend a lot of money (two items only), the customer service was phenomenal and the product was delivered during a very small time window that I had to impose on the firm. I bought the desk (800821) and the computer stand (800822). Both are of high quality, were relatively easy to assemble by myself, and they look great! I will definitely shop at FSNYC again!