Orders, Cancelation and Returns
By ordering from Furniture Store NYC, Inc. ( www.furniturestorenyc.com ), you agree to the following Terms and Conditions:
SALES AND ORDERS
Furniture Store NYC, Inc. is a New Jersey Entity, therefore, all purchases made by New Jersey residents will be charged a 7% sales tax. All prices are subject to change without any prior notice. Customers credit cards will be charged on the day the order has been placed.
Furniture Store NYC, Inc will not be responsible for any delays regarding delivery due to weather conditions, manufacturer delays or other non-store related issues. It is the customers responsibility to make sure that the merchandise he/she orders fits into their location. Customers are encouraged to double check with a sales representative from Furniture Store NYC, Inc. regarding dimensions of the product(s) being purchased. Furniture Store NYC, Inc. is not to be held responsible for any issues regarding slight color variation of the delivered items and online pictures. ( due to PC/Monitors resolutions, age, etc. )
CANCELLATION OF ORDER
If by any reason a customer wants to cancel his/her order, the customer has to notify Furniture Store NYC, Inc. within 24 hours from the time/date of purchase. If by any reason Customer canceled the order after 24 hours from the time of purchase Furniture Store NYC will charge 20%( Twenty Percent) Cancellation Fees from the total of purchase amount.
If order was delivered and Customer does not satisfied with product and wants to cancel the order and return any product(s), customer will be issued refund minus Cancellation Fees of 20% (Twenty Percent), minus delivery charges for this order ( if any ), as long as customer has all original packaging or boxed.
All merchandise will be delivered upon agreement with the customer. All details of the delivery have to be added to the purchase invoice. Always inspect your delivery upon receiving it, our delivery personnel will help you make sure there are no damages. After signing the satisfaction of the delivery, Furniture Store NYC, Inc. is not to be held responsible for any damages or issues with purchased product.
Small Items, home decor, mirrors, stands, etc, can be shipped per customer request via Fed Ex or UPS. Furniture Store NYC, Inc. is not to be held responsible for items sent by Fed Ex or UPS.
Every furniture and bedding products at Furniture Store NYC, Inc. sells is a NEW product. Furniture Store NYC, Inc. has a very strong return and exchange policy. If Customer decide to Exchange any products after getting delivery (only at the time of delivery ), Only in NYC and NJ client has rights to refuse and find different furniture product. If this happened, client will be responsible for Exchange Fees 20% (Twenty Percent ) of purchase price and Delivery Charges. Client will be charged another delivery charges for new order. All furniture products are opened and inspected upon delivery. If a furniture product is damaged upon arrival Furniture Store NYC, Inc. will exchange it without additional charges. All are areas no exhange policy in place.
Other, than furniture products like: Mattress, pillows or Special Orders at Furniture Store NYC are non-exchangeable and non-refundable. All Special Orders and Mattresses sold per order and made per order. If Special order has Manufacturer defect, Furniture Store NYC will exchange at no cost to customer. Exchange of Special Order can take from 1 week to a 3 months.
RETURN POLICY ( applies for NYC and NJ Delivery Areas)
Every furniture and mattress products at Furniture Store NYC, INC. sells is NEW. Customer's have the right to return furniture products within 5 days after their delivery date. Mattresses and pillows does not have return policy. All furniture product(s) returned must be in the original condition and packaging as received. Refund of your order will result in a 20%(Twenty Percent) Cancellation Fees and minus delivery charges for this order ( if any). No refund will be issued to Mattress or pillow orders.
RETURN POLICY ( non NYC and NJ Deivery Areas)
Every furniture and mattress products at Furniture Store NYC, INC. sells is NEW. Customer's have has right to return furniture products same time, as received and no additional shipping charges will be applied, if locaiton of the delivery out of our local area ( out of NYC or NJ delivery area). If Delivery team left, and customer desided to return product, customer will be responsible for additional delivery charges to schedule pick up of merchandise. Mattresses and pillows does not have return policy as well. So, Refund will be as follows: 20%(Twenty Percent) Cancellation Fees and minus delivery charges for this order, and additional delivery charges will be charged for arrangement of pick-up. No refund will be issued to Mattress or pillow orders.
Product(s) is covered under a limited 1-year manufacturer's warranty. Additional warranty information is usually included in the boxes. Mattress and bedding product are under 10, 15 years non pro rated Warranty. If you have any additional questions or concerns regarding product's warranty please call our toll free number at 866-647-8070
We receive your information when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information and/or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them. We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.furniturestorenyc.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.